It’s All About Care

Most of us have had someone in our lives in need of care, whether it be a grandparent, parent, child, friend or close relative. Knowing that someone qualified and trustworthy is there to lend a helping hand can take the weight off, in times of need.

Starting almost 15 years ago, Amanda and her team have grown HenderCare from a small nursing and support services agency to a leading service provider in the disability and aged care sectors.

When CEO, Amanda Blight speaks about providing care to children with disabilities, it becomes instantly clear that HenderCare is run by a woman with a love for children and a passion for making a positive difference in our community.

“Working in the disability sector you meet some truly remarkable children and families. When you meet these families and see their love, selflessness and dedication, you are always reminded of the absolute necessity to deliver nothing
but the highest level of care.”

The secret to success, she says, “all comes back to care. It may sound so obvious but too often providers forget about the experience for the person who is receiving the service and, with so much change in the sector at the moment, this is the time when providers should be demonstrating how much they really do care.”

This “change” relates to the recent rollout of the National Disability Insurance scheme (NDIS). A scheme that has seen Australia move from a system of block funding for agencies and community organisations to giving the control and the funds directly to the individual. “We should all be assisting clients by offering services that meet their unique individual needs.”

People with disabilities now have more choice than ever to find a provider who will suit their needs, but, with so many options, finding the right provider can be more confusing than ever.

When it comes to selecting a care provider for a child with disability, Amanda recommends looking for a provider who places a strong emphasis on family, teamwork and inclusivity. In addition to this, the provider should have a clear process to ensure high quality services are implemented effectively, with a consistent team of qualified carers to help minimise any stress for the child and families involved.

Amanda observes, “Ultimately, you need to find someone who will partner with your family to help ensure the best outcomes for your child. At HenderCare, this is the approach we have taken, and seeing the positive change this has made to the lives of so many kids is truly one of the best parts of my job.”

Tips for selecting a disability care provider

Knowing where to start when looking for a care provider for your child can be overwhelming. Here, Amanda shares some of the key things to look for when selecting a care provider:

• FAMILY FOCUSED – a good provider will draw on your family’s own strengths to help create and maintain a strong support network
• INCLUSIVE – look for providers who place emphasis on ensuring your child maintains and builds on your chosen community connections
• COLLABORATIVE – ask potential providers about how they work with you
• CORE SUPPORTS – do they offer the range of core supports needed to ensure regular activities do not impact on your family’s daily life
• ESTABLISHED PROCESSES – even new providers should have very clear systems in place to ensure services are implemented effectively and with a consistent team of qualified carers for your child
• OUTCOME FOCUSED – the NDIS has made goal setting an important part of the planning process, ask providers how they plan to help you achieve your child’s goals

What is the NDIS?

The NDIS, or National Disability Insurance Scheme is the new way people under the aged of 65 with a disability access services.
Under the NDIS an individual can use their funds towards a range of supports and services which usually fall within one of three key areas, including:
• Core Supports including personal care, nursing, consumables, transport and other services to assist with daily activities;
• Capital Supports which can include assistive technology and home modifications and;
• Capacity Building which feature services designed to help the individual develop skills to live life they want, including social participation, education, learning new things and finding work.
To learn more about the NDIS, head to